Legal guarantees
In Switzerland, the standard period for warranty claims is two years. Report defects promptly. Accepted terms and mandatory rights still apply.
For used goods in Switzerland, reducing the period to one year requires a valid agreement before purchase; this page shortens no period. Promised qualities and fraudulently concealed defects remain protected.
Returns and withdrawal
Switzerland has no general withdrawal right for online purchases. Change-of-mind returns require written agreement unless mandatory rights apply.
Commercial warranty
A promised commercial warranty is additional to your legal rights. Its duration and coverage appear on the listing, quotation or sale documents.
A repair warranty covers the agreed work, without automatically covering every component. Any applicable more favourable advertising commitment is taken into account.
Make a request
For a request, provide the order reference, SKU and issue. Protect the equipment and keep proof of posting.
Use the contact details on your invoice to contact the seller.
Photos, original packaging and unboxing videos are not general conditions of your rights. Third-party work does not automatically void warranties; damage caused after delivery remains distinct from a covered defect.